Payment Processing
FreshDrop uses third-party payment processors such as Paystack to process customer order payments, refunds, and payout-related settlement records. Users authorize the selected payment provider to process charges, refunds, settlements, or reversals according to order status, disputes, and applicable policies.
FreshDrop does not store raw payment card details and does not provide banking, mobile money, regulated financial services or stored balance services.
Customer Credits
Customer credits may represent refunds, promotions, or order adjustments available for eligible FreshDrop services. Customer credits are not bank accounts, deposits, e-money, transferable stored balance, or transferable balances, and may be subject to limits, verification, fraud review, expiry for promotional credits, and legal restrictions.
FreshDrop may pause use of customer credits during disputes, suspected fraud, chargebacks, account compromise, or legal review.
Order Review and Payout Timing
Cleaner and rider payout eligibility depends on completed service milestones, status updates, confirmations, commission rules, payout schedules, and dispute checks. FreshDrop records payment and payout status for operational accounting tied to marketplace services.
Commissions and Deductions
FreshDrop may deduct marketplace commission, payment processing fees, refunds, chargebacks, penalties, taxes, and adjustments before payout. Commission rates and payout schedules may differ by role, service type, promotion, or written agreement.